Company profile
global retail banking and financial services · Boadilla del Monte, Madrid, Spain · santander.com
Banco Santander is a global retail bank with five global businesses across Europe and the Americas. Its current strategy emphasizes profitable growth, customer expansion, One Transformation, with a strong shift toward cloud based core systems and broader AI adoption across the group.
The bank says its core pillars are Customer Growth, One Transformation, network businesses, aimed at sustainable value and responsible profitable growth.
The group states it operates in 9 core markets and uses those three pillars to create sustainable value.
Santander is standardizing operating and technology models across markets to lower cost to serve and speed delivery.
1Q 2026 results say execution of ONE Transformation includes shared global platforms that enable scalable growth and a lower cost to serve.
The bank is moving core infrastructure to its cloud based platform to modernize transaction processing and releases.
In Spain, Santander completed migration of core technology infrastructure to Gravity and said it will reach about 80% of core technology infrastructure in the cloud globally after planned rollouts.
Santander is broadening AI access beyond specialist teams and linking AI usage to operational efficiency and customer service.
The bank extended AI access to all 185,000 employees, said it has more than 280 automation agents in production, set a target of more than EUR 1 billion in AI value for 2026 to 2028.
Santander is moving toward a cloud native, AI enabled operating model built around proprietary platforms, shared global capabilities, secure use of third party technologies.
Strong cloud migration and AI adoption, with heavy use of shared platforms and controlled partner ecosystems.
This is a neutral public preview. Sign in to generate your own personalized brief, with stakeholder angles, talk tracks and where your solution fits, tailored to how you sell.
Generate a full briefYour first brief is free, no card required.
Evidence confidence 88/100. Generated 2026-07-03 from public sources.