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Company profile

Bank of America

Financial Services · Charlotte, North Carolina, USA · bankofamerica.com

Bank of America is a leading global financial institution offering a comprehensive range of banking, investment, risk management services to individuals, businesses, governments worldwide. The company is committed to responsible growth, focusing on client-centric solutions and sustainable practices.

Strategic priorities

Responsible Growth

Focus on sustainable and client-focused expansion.

Bank of America's commitment to responsible growth is resolute, has four tenets: We have to grow — no excuses. We have to be client focused. We have to grow within our risk framework., our growth must be sustainable, which has three elements: driving operational excellence, being a great place to work for our teammates and sharing our success with our communities.

About Bank of America: Our strategy, mission & vision

Technological Innovation

Enhance client experiences through advanced technology.

We spend $13.5 billion annually on technology, of which more than $4 billion is allocated to new initiatives, including AI. These investments help us to deliver innovative experiences and value to clients.

Bank of America Fast Facts | Company Overview | Newsroom | Bank of America

Employee Well-being

Invest in employee satisfaction and support.

In 2023, Bank of America raised its minimum wage to $23 per hour, setting a new standard in the banking industry; it plans to increase it to $25 by 2025. The bank also last year introduced a 'sabbatical' program that offers those with at....

Bank of America

Community Engagement

Support local communities and economic development.

Bank of America is actively supporting local organizations like the Carolina Fintech Hub to make this happen.

I went to a Skookum Tech Talk and learned how Bank of America is using technology to enable clients to live better financial lives

AI program

Bank of America integrates artificial intelligence across its operations to enhance client interactions and internal processes. The AI-driven virtual assistant, Erica, has facilitated over 3.4 billion client interactions since its 2018 launch, delivering personalized financial insights and support. Additionally, the company invests in AI to improve employee productivity and operational efficiency.

Technology posture

Bank of America emphasizes technological innovation to enhance client services and operational efficiency.

Cloud
4/5
AI
5/5
Data
5/5

The company invests heavily in technology, including AI, to drive innovation and improve client experiences.

Technology vendor categories

Cloud
n/a
Data
n/a
AI
n/a
ERP
n/a
CRM
n/a
Security
n/a
Network
n/a
DevOps
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Recent developments

Sources

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Evidence confidence 90/100. Generated 2026-07-08 from public sources.