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Company profile

HSBC

banking and financial services · London, United Kingdom · hsbc.com

HSBC is a global banking group focused on international connectivity, wealth, transaction banking. Its current direction emphasizes simplification into four businesses, higher returns, deeper execution in growth areas including wealth, payments, cross border client flows.

Strategic priorities

Simplify operating structure

The group says it simplified into four businesses from 1 January 2025 to accelerate strategic delivery.

HSBC states it now operates through Hong Kong, UK, Corporate and Institutional Banking, International Wealth and Premier Banking.

Our strategy

Grow wealth and client flows

Management highlights wealth markets and corridor flows as core growth engines.

HSBC says its footprint reinforces its position in the world's fastest growing wealth markets and supports growth in wealth products and corridor flows.

Our strategy

Raise returns and revenue growth

Recent results frame the company around higher return targets and mid single digit revenue growth by 2028.

HSBC targets RoTE of 17% or better for 2026 to 2028 and year on year revenue growth rising to 5% in 2028.

Annual Results 2025 quick read

Expand AI across the bank

HSBC is scaling AI use cases for productivity, risk, client service.

HSBC says it has over 600 AI use cases in operation and is deploying AI in fraud detection, cyber security, transaction monitoring, customer service, risk assessment.

Transforming HSBC with AI

AI program

HSBC presents AI as an operating capability, not a pilot program. It says it has over 600 AI use cases in operation, uses generative AI for credit analysis and service support, is building foundational AI capabilities alongside partner-led work. Publicly stated partner activity includes multi year AI collaborations to accelerate use across the bank and to expand internal productivity tools.

Technology posture

HSBC is pursuing an AI enabled, partner assisted technology model with significant cloud use and a strong governance overlay.

Cloud
4/5
AI
5/5
Data
4/5

Public disclosures show large scale cloud application hosting, broad AI deployment, an emphasis on responsible use, internal controls, partner selection.

Technology vendor categories

Cloud
public cloud platform used for large scale application hosting and AI delivery
Data
cloud ERP linked data and analytics platforms, wealth data and portfolio analytics tools
AI
enterprise model partners, generative AI tool providers, productivity copilot style platforms
ERP
cloud ERP systems used for embedded banking and automation workflows
Security
digital asset custody and wallet security software, quantum safe and cryptography tooling
DevOps
developer productivity tooling, coding assistants, internal software engineering platforms

Recent developments

Sources

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Evidence confidence 86/100. Generated 2026-07-03 from public sources.