Company profile
banking, financial services · Amsterdam, Netherlands · ing.com
ING Group is a large European banking group with retail and wholesale banking activities across multiple markets. Its current direction centers on customer growth, fee income expansion, disciplined cost control, continued investment in digital and technology capabilities.
ING says it is executing a strategy of accelerating growth, increasing impact, delivering value through more business with more customers and clients.
1Q2026 net result rose to €1,556 million, with fee income up 13% year on year and the mobile primary customer base up 125,000.
ING continues to prioritize digital customer access and self service.
The 2025 annual report says digital services reduced inbound contact center traffic by 43 percent, chatbots were live in seven countries, digital channel availability remained very high.
ING is building a more standardized technology base to support faster delivery and lower friction.
The annual report says scalable technology rests on private cloud infrastructure, OnePipeline, the banking technology platform, with 90 percent of applications onboarded to OnePipeline by end 2025.
ING is moving AI from pilots into operating processes while tightening governance.
ING said AI and GenAI were being embedded across products, processes, interactions, with focus areas including contact centers, KYC, hyper personalization, lending, software engineering.
ING treats cybersecurity and operational resilience as core execution priorities.
The bank appointed a new CISO in late 2024 and its annual report says cloud and third party vendor reliance increases resilience demands and risk exposure.
ING appoints Debbie Janeczek as chief information security officer (CISO)
ING is pursuing a hybrid cloud oriented, standardized technology model with strong internal platforms, automation, security controls.
The bank emphasizes private cloud, hybrid cloud direction, reusable engineering pipelines, high digital availability, tighter AI and cyber governance.
Public, sourced evidence of the third-party technology this company uses, from careers pages, filings and press.
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Evidence confidence 88/100. Generated 2026-07-03 from public sources.