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Company profile

MetLife

Financial Services · New York, NY · metlife.com

MetLife, Inc. is a leading global provider of insurance, annuities, employee benefit programs, serving approximately 90 million customers across more than 60 countries. The company is focusing on responsible growth through its 'New Frontier' strategy, building upon the success of its previous 'Next Horizon' initiative.

Strategic priorities

Responsible Growth

MetLife aims to achieve sustainable and ethical expansion.

MetLife's new five-year strategy, New Frontier, builds upon the success of Next Horizon with higher ambitions.

MetLife's 2024 Sustainability Report

Innovation in Technology

MetLife seeks to enhance customer experiences through technological advancements.

MetLife has partnered with Sprout.ai to accelerate claims automation across global markets.

MetLife Partners with Sprout.ai to Accelerate Claims Automation Across Global Markets

Workforce Development

MetLife is committed to fostering a skilled and diverse workforce.

MetLife has established the NC TECH | MetLife Center for Technology Workforce Innovation in partnership with NC TECH.

NC TECH AND METLIFE PARTNER TO ESTABLISH CENTER FOR TECHNOLOGY WORKFORCE INNOVATION

Sustainability and Inclusion

MetLife aims to create value through ethical and inclusive practices.

MetLife's 2024 Sustainability Report highlights its commitment to building a purpose-driven and inclusive culture.

MetLife's 2024 Sustainability Report

AI program

MetLife is integrating artificial intelligence to enhance operational efficiency and customer service. The company has partnered with Sprout.ai to automate claims processing, aiming to improve accuracy and speed. Additionally, MetLife has expanded its partnership with HCLTech, designating them as an Official AI Partner to MetLife Stadium, the New York Jets, the New York Giants, focusing on creating intelligent, scalable solutions to enhance customer experiences.

Technology posture

MetLife is advancing its technological capabilities to improve services and operations.

Cloud
3/5
AI
4/5
Data
3/5

MetLife is leveraging cloud technologies and AI to enhance operational efficiency and customer service.

Technology vendor categories

Cloud
n/a
AI
Sprout.ai, HCLTech
ERP
n/a
CRM
n/a
Security
n/a
Network
n/a
DevOps
n/a

Recent developments

Sources

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Evidence confidence 90/100. Generated 2026-07-08 from public sources.