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Company profile

Walgreens

Retail Pharmacy · Deerfield, Illinois · walgreens.com

Walgreens is a leading U.S. retail pharmacy chain, operating over 8,000 stores nationwide. The company is focusing on streamlining operations and enhancing both physical and digital services to strengthen its market position.

Strategic priorities

Streamlining Operations

To improve efficiency and profitability.

Plans to close approximately 1,200 underperforming U.S. stores over the next three years.

Walgreens to close 1,200 stores as US pharmacies struggle to define a new role

Enhancing Digital Services

To meet evolving consumer expectations and increase convenience.

Accelerated digital and online offerings, with about 80% of same-day delivery orders fulfilled within an hour.

How Walgreens plans to retool the future of its pharmacies

Expanding Specialty Pharmacy

To address the growing demand for specialized medications.

Consolidated specialty pharmacy assets under a new unit, Walgreens Specialty Pharmacy, a $24 billion business.

Walgreens bets on expanded specialty drug business

Improving Customer Experience

To strengthen customer loyalty and satisfaction.

Initiatives to redefine convenience, making everyday essentials more accessible and personalized.

About Walgreens | America's Most Trusted Community Pharmacy

Addressing Operational Challenges

To stabilize the business amid industry pressures.

Plans to close a significant portion of underperforming U.S. stores over the next three years.

Walgreens planning significant U.S. store closures, lowers profit guidance

AI program

Walgreens has integrated AI technologies to enhance operational efficiency and customer experience. Collaborations with technology partners have led to the development of AI-driven solutions in areas such as data analytics, customer engagement, medication adherence programs.

Technology posture

Walgreens is modernizing its IT infrastructure by migrating to cloud-based solutions and leveraging AI technologies.

Cloud
5/5
AI
5/5
Data
5/5

The company has consolidated its data assets into a cloud-based data lake, facilitating advanced analytics and AI applications.

Technology vendor categories

Cloud
Snowflake, Databricks
AI
Nuance Communications
Data
Snowflake, Databricks
ERP
n/a
CRM
n/a
Security
n/a
Network
n/a
DevOps
n/a

Recent developments

Sources

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Evidence confidence 90/100. Generated 2026-07-08 from public sources.